Apica Support

Contact Us

North America: +1 (310) 776-7540 EMEA: +46 (0)8-400 273 27 [email protected]

Apica Help Center

Check out our Knowledge Base and Community for the latest product documentation, videos, FAQs and more.

Support Plans

Standard

Premium

Email/Web Support


Telephone Support

Public Status Page

24/7/365 Support

Remote Access

Chat

Escalation to Apica R&D

Dedicated Technical Account Manager

Monthly Review

Monthly Apica SLA Reports

Number of Support Tickets

Unlimited

Unlimited

Communications for Critical Issues: Non-Business Hours

Email/Web

Telephone

Response Time Critical Incidents* (Priority Urgent)

Two Business Hours

One Hour 24/7

Response Time Critical Incidents* (Priority High)

Four Business Hours

Two Hours 24/7

Response Time Critical Incidents* (Priority Medium/Low)

One Business Day

Four Business Hours

*Response time means the period commencing when an incident is logged and when the support team provides customer with a response including:

  • a confirmation that the support team started working on the issue; and/or
  • request for specific information needed to identify the issue; and/or
  • suggestions of known workaround

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