Entertainment, Communication & Streaming Media

It is paramount for communication, streaming, and gaming platforms to deliver a flawless, engaging, and uninterrupted user experience for every single customer. Such an experience across every type of user interface – laptop, smart TV, mobile phone, tablet, or kiosk –  is critical to ensuring high levels of customer satisfaction, NPS ratings, hours of content consumed per customer. Such is the pace and expectation nowadays that even a second of delay or unavailability can lead to poor reviews, high dropout rates, and loss of a significant portion of the subscriber or user base ultimately affecting the revenue and profitability of the company.

With Apica, real-time anomaly and error detection and alerting, remediation and analytics become useful tools that technology and business teams can instantly leverage to ensure issues are identified and fixed before they result in any harm to the business. Pattern-based anomaly detection powered by AI/ML built into the Apica platform provides a higher level of capability that becomes indispensable to staying in front of any potential issue that can affect the reputation and quality of the service.