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Apica

Incident Resolution & Site Reliability

Accelerate Incident Resolution and Improve System Reliability

Empower SRE teams with real-time insights, intelligent automation, and unified visibility to reduce MTTR and maintain service level objectives.

Topology

The Problem

SRE Teams Drowning in Complexity

Modern cloud-native architectures generate overwhelming volumes of telemetry data across distributed systems, making it increasingly difficult for SRE teams to maintain reliability at scale. The average organization uses 10+ different observability and monitoring tools, creating fragmented visibility that slows incident response and increases operational toil.

The SRE reliability challenge:

  • Alert fatigue: SREs receive hundreds of alerts daily across disconnected tools, making it impossible to identify critical issues
  • Slow mean time to resolution (MTTR): Fragmented data silos force engineers to context-switch between multiple platforms during incidents
  • SLO/SLI blind spots: Difficulty tracking service level objectives across distributed microservices and hybrid cloud environments
  • Manual toil: Repetitive troubleshooting tasks consume time that should be spent on innovation and reliability engineering
  • High cardinality complexity: Modern Kubernetes environments with ephemeral containers create millions of unique metric combinations that traditional platforms can’t handle efficiently

The result: SRE teams spend more time firefighting than preventing fires, reliability suffers, and operational costs spiral.

Our Solution

Unified Observability Built for SRE Workflows

Apica delivers complete visibility across your entire infrastructure with AI-powered insights and automation purpose-built for site reliability engineering. Our platform combines telemetry pipeline control, real-time observability, and intelligent analytics to help SRE teams detect issues faster, resolve incidents more efficiently, and proactively maintain system reliability.

Built for SRE teams:

  • Unified visibility: Single platform for metrics, logs, and traces eliminates context switching during incidents
  • High cardinality support: Advanced data handling capabilities designed for complex cloud-native environments
  • Intelligent automation: AI-powered anomaly detection and root cause analysis accelerate troubleshooting
  • Flexible alerting: Smart alert management and event correlation reduce noise, surface critical issues
  • SLO/SLI tracking: Built-in service level objective monitoring across distributed systems

The Apica advantage: We give SRE teams the insights they need, when they need them, without drowning in unnecessary data or tool complexity.

active-observabilty

How It Works

From Detection to Resolution, Faster

The most comprehensive and user-friendly platform in the industry. Gain real-time insights into every layer of your infrastructure with automatic anomaly detection and root cause analysis.

Real-Time Monitoring

  • Unified view across applications, infrastructure, and user experience
  • Complete MELT (Metrics, Events, Logs, Traces) data correlation in one platform
  • Automatic discovery and mapping of service dependencies
  • Dynamic infrastructure monitoring that adapts to ephemeral Kubernetes workloads

AI-Powered Anomaly Detection

  • Intelligent baseline learning identifies deviations from normal behavior automatically
  • Contextual alerts that understand system relationships, not just isolated metrics
  • Root cause analysis accelerates troubleshooting by pinpointing exact failure points
  • Reduce alert fatigue by 70% through smart noise reduction

High Cardinality Observability

  • Built to handle millions of unique metric combinations from modern cloud environments
  • Efficiently process data from dynamic Kubernetes deployments without performance penalties
  • Never sacrifice visibility due to cardinality limits

SLO/SLI Management

  • Define and track Service Level Objectives across distributed microservices
  • Real-time SLO compliance dashboards with error budget tracking
  • Proactive alerting when services approach SLO violations
  • Historical SLO reporting for capacity planning and reliability trends

Smart alert management and event correlation ensure SRE teams focus on what matters.

Event Correlation

  • Automatically group related alerts to reduce duplicate notifications
  • Correlate events across metrics, logs, and traces for complete incident context
  • Suppress low-priority alerts during known maintenance windows

Intelligent Routing

  • Route critical incidents to on-call engineers through preferred notification channels
  • Escalation policies ensure urgent issues get immediate attention
  • Context-rich alerts include relevant logs, metrics, and trace data for faster triage

Alert Enrichment

  • Enrich data events with business or service context before alerting
  • Add runbook links, team ownership information, and remediation steps directly to alerts
  • Historical context helps responders understand if this is a recurring issue

Powered by InstaStore™ — query months or years of historical telemetry data instantly during incident investigations.

Data Replay for Troubleshooting

  • Instantly replay historical data to understand what changed before an incident
  • Compare current behavior against past baselines without waiting for slow archive retrieval
  • 100% data indexed—search and visualize your data instantly, no matter how old

Long-Term Trend Analysis

  • Infinite retention enables analysis of seasonal patterns and long-term reliability trends
  • Capacity planning based on complete historical performance data
  • Identify slow-building issues before they become incidents

Dynamic, flexible data collection tailored to your operational needs without manual overhead.

Environment-Aware Collection

  • Automatically adapts to infrastructure changes in Kubernetes and cloud environments
  • Collects relevant telemetry without requiring constant agent reconfiguration
  • Optimized collection reduces agent overhead on production systems

Universal Compatibility

  • Works with existing Prometheus, OpenTelemetry, and proprietary agents
  • No need to replace functioning instrumentation
  • Simplified management of diverse monitoring agents across hybrid environments

The Result

Faster Incident Response, Better Reliability

SRE Efficiency Gains

Organizations using Apica achieve:

  • 75% faster mean time to resolution (MTTR) through unified visibility and AI-powered insights
  • 70% reduction in alert noise via intelligent correlation and context-aware filtering
  • 40% decrease in operational toil through automation and streamlined workflows
  • 99.99%+ availability maintained with proactive SLO monitoring and early warning systems
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Real-World Impact

Case Study: Global E-Commerce Platform

  • Challenge: 200+ microservices generating 50TB of daily telemetry; MTTR averaging 45 minutes during peak traffic
  • Solution: Apica Observe for unified visibility with AI-powered root cause analysis
  • Results:
    • MTTR reduced from 45 minutes to 8 minutes (82% improvement)
    • Alert volume decreased 68% through intelligent correlation
    • SRE team capacity freed up to focus on reliability improvements
    • Successfully maintained 99.99% uptime during Black Friday/Cyber Monday peak

Case Study: SaaS Infrastructure Provider

  • Challenge: Managing reliability across multi-tenant Kubernetes platform serving 10,000+ customers
  • Solution: Apica platform for complete observability with high cardinality support
  • Results:
    • Real-time visibility into 2M+ active containers across 50 Kubernetes clusters
    • Proactive SLO monitoring prevented 40+ potential customer-impacting incidents
    • On-call engineer burnout reduced through better tooling and alert quality
    • Customer-reported incidents decreased 55%

Why Apica For SRE Teams

Built for Cloud-Native Complexity

Observability is built into our DNA. We’re designed to handle high cardinality data up front versus handling it as an afterthought. Elastic Kubernetes-native architecture scales instantly to match your infrastructure.

Never Block, Never Drop

Our guarantee: Zero data loss during collection and processing. Complete reliability for your reliability engineering.

Unified Platform, Not Tool Sprawl

One platform for metrics, logs, traces, and synthetic monitoring eliminates the context switching that slows incident response. Your data stays in one place, accessible to everyone who needs it.

AI That Actually Helps

AI-powered insights provide intelligent automation and actionable recommendations, not just more dashboards to monitor. Automatic anomaly detection and root cause analysis mean faster resolution with less manual investigation.

OpenTelemetry Native

Full support for OpenTelemetry standards ensures flexibility and prevents vendor lock-in. Instrument once, route telemetry anywhere.

Get Started

See SRE Workflows in Action

Schedule a demo focused on your specific reliability challenges and infrastructure.

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Try Apica Free

Get hands-on experience with enterprise-grade observability for SRE teams.

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Explore Documentation

Technical guides for implementing SLO monitoring, alert management, and incident response workflows.

View Documentation

Download SRE Guide

Best practices for implementing observability that scales with cloud-native infrastructure.

Get the Guide

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