ServiceNow has announced that Cloud Observability (Lightstep) will reach end-of-life on March 1, 2026, or your contract term end date—whichever is later. If you’re concerned about maintaining your incident management workflows during this transition, here’s the good news: Apica integrates directly with ServiceNow to ensure zero disruption to your operations.

Your Incident Management Workflows Continue Seamlessly

The transition away from Cloud Observability doesn’t mean starting from scratch. Apica’s integration with ServiceNow is specifically designed to maintain the incident management workflows you currently rely on. Through the Apica Integrator Application, your team can:

  • Automatically trigger incidents in ServiceNow based on Apica’s synthetic monitoring alerts and checks
  • Maintain full visibility into incident context, with monitoring data flowing directly into your ServiceNow Service Management Portal
  • Preserve your existing processes—no need to retrain teams or rebuild workflows
  • Control incident creation by tagging and filtering, which checks trigger ServiceNow incidents
  • Manage everything in one place with ServiceNow’s familiar interface, showing real-time status of ASM instances and associated incidents

Understanding the ServiceNow EOL Notice

ServiceNow has been transparent about this transition: there will be no direct migration path from Cloud Observability to the ServiceNow platform, and they’ve stated that “ServiceNow is not planning to offer an equivalent observability solution.” Instead, ServiceNow is focusing on service resilience, MTTR reduction, and productivity improvements through its Operations Management capabilities.

This is where Apica comes in as a proven alternative that integrates seamlessly with ServiceNow’s ITSM platform.

No Fear, No Disruption

The Cloud Observability EOL notice doesn’t have to create chaos for your operations team. Apica’s webhook-based integration ensures that:

  • Alerts continue flowing automatically from monitoring to incident response
  • Your incident management workflows remain intact
  • Teams can respond to issues without missing a beat
  • ServiceNow continues serving as your single source of truth for IT service management

What You Need to Do Now

ServiceNow recommends that customers “strongly review your current usage and plan for retirement to avoid disruption.” Here’s how Apica can help:

  1. Evaluate your current incident management dependencies on Cloud Observability/Lightstep
  2. Connect with Apica to discuss your specific workflow requirements
  3. Implement the ServiceNow integration before your EOL date
  4. Test and validate that all critical incident workflows are functioning

The Bottom Line

Be aware that Cloud Observability/Lightstep is going away, but don’t worry—Apica has you covered. Our ServiceNow integration delivers enterprise-grade incident management capabilities with straightforward implementation and reliable performance.

Your incident management workflows are maintained. Your team stays productive. Your operations continue without interruption.

Ready to ensure continuity? Learn more about Apica’s ServiceNow integration or contact us to discuss your transition plan.