“Since we started to use Apica, we have a quality-assured user experience and can track availability of internal applications as well as SLA performance of our cloud vendors.”
Business ChallengeThe IT Operations team at Sodexo is responsible for monitoring all internal and external applications and ensuring quality-assured SLA agreements with cloud vendors that host business-critical systems. To support the applications teams that are the primary service owners of the cloud vendors, IT Ops needed a consistent approach for troubleshooting errors and performance issues, as well as for measuring SLAs to enforce governance. Additionally, Sodexo has a cloud-first approach to application hosting, and expects to have the majority of its internal applications there within the next few years. The IT Ops team thus required a solution that can monitor both legacy and cloud infrastructure.
- Better reliability
- Improved user experience
- Proven standard for guaranteeing SLAs
- Troubleshooting errors and performance issues
- Measuring and ensuring SLAs