by Apica Systems | Mar 17, 2017 | Web
Amazon’s outage (S3 web-based storage) in Northern Virginia caused large-scale disruption for many companies – not to mention the financial consequences of dreaded downtime. There are several important lessons businesses should take from this unprecedented...
by Apica Systems | Feb 20, 2015 | Uncategorized
What is an SLA? SLAs (service-level agreements) are the most critical component of any vendor contract. An SLA describes all the expectations and responsibilities, including the scope and quality of the work, that must be met by the vendor. It also clearly defines the...
